When you place an order for a product on choupette-kids.com, we send you an order confirmation email. The letter lists each item you have purchased and the estimated delivery date for those items. Please note that our order confirmation email does not constitute our acceptance of your order.

After payment for the goods you ordered, we will organize their assembly and delivery. Once your order is ready to ship, we will send you an email that your order has shipped. This letter confirms that your order has been accepted by us and that the contract has been concluded.

We reserve the right not to accept your order. This may happen if we are unable to obtain payment authorization, a particular item is subject to shipping restrictions, or the ordered item is out of stock or does not meet our quality control standards and is being withdrawn from sale.

Our conditions:

1. These terms

1.1 These are the terms and conditions of sale that apply to any order you place through www.choupette-kids.com (the Site).

1.2 Please read these terms and conditions carefully before you submit your order to us. These terms will tell you who we are, how we will provide products to you, how you and we can change or terminate the contract, what to do if problems arise, and other important information. If you believe there is an error in these terms, please contact us to discuss.

2. Information about us and how to contact us

2.1 We are a Choupette company registered in Dubai. Our company registration number is 1045603 and our registered office is located at 25th floor, Tameem House Building, Barsha Heights, Dubai. Any reference to “we”, “us” or “our” is a reference to the company that takes your order.

2.2 You can contact us by emailing us at [email protected].

2.3 How we may contact you. If we need to contact you, we will do so by phone or by writing to the email address or postal address you provided in your order.

3. Our contract with you

3.1 When you place an order through the Site for any product, we will send you an order confirmation email stating each product you have purchased and its estimated delivery date. Our order confirmation email does not constitute our acceptance of your order.

3.2 After payment for the products you ordered, we will arrange for their assembly and delivery and send you an email about the dispatch of the order. This letter confirms that your order has been accepted by us and that the contract has been concluded. Our contract with you is concluded in Dubai.

3.3 If we are unable to accept your order, we will notify you in writing. This may happen for the following reasons: we have decided to stop supplying the goods; the product is out of stock; there were unforeseen limitations on our resources that we could not reasonably plan for; we have identified an error in the price or description of the product; the product does not meet our quality control standards; or we cannot meet the delivery time you specified. We will not charge you for the item and will refund any money you paid us for the item within 14 days.

3.4 We will assign an order number to your order and communicate it to you when you place your order. It would be helpful if you provide us with your order number each time you contact us about your order.

3.5 International shipping orders

3.5.1 You may be responsible for import duties and taxes. Import duties or taxes may be invoiced directly to you by an import broker appointed by us, your local courier company, your country’s government, or any local government or regulatory authority entitled to levy such duties or taxes under the laws of your country. We have no control over the amount of taxes or duties that any such authority may charge, and we recommend that you contact your local customs authority for a ground value prior to purchase.

3.5.3 You are responsible for ensuring that any products you order comply with the laws of the country where they will be used.

4. Our products

4.1 Products may differ slightly from their images. Product images on our website are for illustrative purposes only. Although we have made every effort to display colors accurately, we cannot guarantee that the device’s color display accurately reflects the color of the product. Your item may vary slightly from these images.

4.2 Product packaging may vary. Product packaging may differ from what is shown in the images on our website.

5. Your rights to make changes

If you would like to make changes to the item you ordered, please contact us. We will let you know if changes can be made. If possible, we will notify you of any changes in product price, delivery times, or any other changes that may be required as a result of your requested change, and ask you to confirm whether you would like to proceed with the change.

6. Our rights to make changes

6.1 We may make changes to the product to make minor technical adjustments and improvements, such as to address a security risk. These changes will not affect your use of the product.

6.2 We may make changes to these terms or the product, but if we do so, we will notify you, after which you may contact us to terminate the contract before the change takes effect and receive a refund for any products paid for but not received .

7. Provision of products

7.1 Shipping costs will be as shown on our website. If an order needs to be split and shipped in multiple shipments, additional shipping charges may apply. Our customer service department will contact you to confirm this.

7.2 We will deliver the goods to you as soon as possible and in any case within 30 days after the date of receipt of your order or, if we believe that delivery will take longer, we will contact you to agree on an estimated delivery date.

7.3 Delays beyond our control. If the delivery of products is delayed for reasons beyond our control, we will contact you as soon as possible to inform you of this and take steps to minimize the consequences of the delay. Provided we do so, we will not be liable for delays caused by such an event, but if there is a risk of a material delay, you may contact us to terminate the contract and receive a refund for any products you paid for but did not receive. .

7.4 If there is no one at your address to take delivery and the products cannot be shipped through your mailbox, we will leave you a note with information on how to reschedule the delivery date.

7.5 If, following unsuccessful delivery of the products to you, you do not reschedule the delivery date, we will contact you for further instructions and may charge you for storage costs and any additional shipping costs. If, despite our best reasonable efforts, we are unable to contact you or re-arrange the delivery or collection, we may terminate the contract, in which case clause 10.2 will apply.

7.6 For an item that is a commodity, you will be liable from the time the item is delivered to the address you have provided to us or from the time you receive the item.

7.7 You become the owner of the goods after your order has been accepted and we have received payment in full.

7.8 We may require certain information from you in order for us to deliver the goods to you, such as your name, address, telephone number, email address, passport details or other proof of identity. We will contact you in writing to request this information. If you do not provide us with this information within a reasonable time after we request it, or if you provide us with incomplete or incorrect information, we may either terminate the contract (subject to Clause 10.2) or charge a reasonable additional fee to compensate us for any additional work required as a result. We are not responsible for late delivery of products if this is caused by your failure to provide us with the required information within a reasonable time after we requested it.

7.9 Reasons why we may suspend delivery of products to you. We may suspend delivery of a product in order to: solve technical problems or make minor technical changes; update the product to reflect changes in relevant laws and regulations; make changes to the product at your request or upon notice to us (see clause 6).

7.10 We will contact you in advance to let you know that we are suspending delivery of the product, unless the problem is urgent or extraordinary. If we have to suspend delivery of a product, we will adjust the price so that you do not have to pay for the product while it is suspended. You may contact us to terminate the contract for a product if we suspend delivery of the product, or inform you that we are about to suspend delivery of the product. In each case, we will refund to you all the amounts you have paid for the product during the period following the termination of the contract.

8. Your rights to withdraw from the contract

8.1 Your rights to terminate the contract will depend on what you bought for what reason you decide to terminate the contract:

8.1.1 If you have just changed your mind about a product, see clause 8.2. You may be eligible for a refund if you are during the cooling off period, but this may come with deductions and you will have to pay the cost of returning any item.

8.1.2 If the item you purchased is defective or incorrectly described, you may have a legal right to terminate the contract or receive some or all of your money back.

8.2 Exercising your right to change your mind (Consumer Contracts Regulations 2013). Under the Consumer Contracts Regulations 2013, you have the right to change your mind within 21 days (the “cooling off period”) after receiving the item and receive a refund. If you wish to do so, you must follow the procedure set out in paragraph 9, but you do not have the right to change your mind about products sealed for health or hygiene reasons if they were not sealed after you received them.

8.3 Termination of the contract due to the fact that we have informed you of an upcoming change to the product or these terms and conditions with which you do not agree.

8.4 Termination of the contract due to the fact that we informed you of an error in the price or description of the product you ordered and you do not want to continue;

8.5 Termination of the contract due to the fact that there is a risk that the delivery of products may be significantly delayed due to events beyond our control;

8.6 Termination of the contract due to the fact that we have suspended the delivery of products for technical reasons or have notified you that we are going to suspend them for technical reasons; or

8.7 If you have any questions or complaints about a product, please contact us. You can email us at [email protected] or contact us via Live Chat.

8.8 We are required by law to deliver products that comply with the sales contract. If this is not the case, you may require us to repair or replace or, if this is not possible, a refund. Nothing in these terms affects your statutory rights.

8.9 Your obligation to return rejected products. If you wish to exercise your statutory rights to reject a product due to a defect or misdescription, you must mail it to us. Please email us at [email protected] or chat with us.

9. How to terminate the contract with us (including if you change your mind)

9.1 Let us know that you wish to terminate the contract. To terminate a contract with us, please notify us by phone or email. Call customer support by phone or email us at [email protected] or our live chat. Please include your name, home address, order details and, if applicable, your phone number and email address.

9.2 Return of goods after termination of the contract. If you terminate the contract for any reason after the goods have been sent to you or you have received them, you must return them to us. You must either personally return the items to where you bought them or mail them to us. Please email us at [email protected] to get a return label or arrange a collection. If you exercise your right to change your mind, you must return the goods within 14 days after you have informed us of your desire to withdraw from the contract.

Please note that all toiletries are non-refundable.

9.3 We may offer free or reduced returns in certain countries or through certain promotions. Otherwise, we will only pay return shipping costs in the following cases:

9.3.1 if the product is defective or incorrectly described;

9.3.2 if you terminate the contract because we have advised you of an impending change to a product or these terms, an error in price or description, a delay in delivery due to events beyond our control, or because you have a legal right to do so in the result of something we did wrong.

In all other circumstances (including if you are a consumer exercising your right to change your mind), you must pay the return shipping costs.

9.4 How we will refund your money. If you are eligible for a refund, we will refund you the price you paid for the items using the method you used to pay. However, we may make deductions from the price as described below.

9.5 Deductions from the amount of the refund if you exercise the right to change your mind. If you exercise your right to change your mind:

9.5.1 We may reduce the amount of the refund (excluding shipping costs) to reflect any reduction in the value of the product if it was caused by your handling of it in a way that is not allowed in the store. See our Shipping & Returns page at www.choupette-kids.com for information on what is acceptable. If we refund you the price you paid before we can inspect the item and then find that you have mistreated it, you must pay us the appropriate amount.

9.5.2 The maximum refundable amount for shipping will be the shipping cost of the least expensive shipping method we offer. For example, if we offer 3-5 day delivery at the same price, but you choose to ship within 24 hours at a higher price, we will only refund the amount you would have paid for a cheaper shipping method.

9.6 When will the refund be made. We will process any refund due to you as soon as possible. If you exercise your right to change your mind, returns will be processed within 5 business days from the day we receive the item back from you or from the day you tell us you have changed your mind or, if earlier, from the day you provide us with proof that you sent the item back. For information on how to return a product to us, see clause 9.2.

9.7 For more information, see the Shipping and Returns page on our website www.choupette-kids.com.

10. Our rights to withdraw from the contract

10.1 We may terminate the contract if you breach it. We may terminate a product contract at any time by writing to you if:

10.1.1 you fail to make payment by the due date and fail to make payment within 14 days of being reminded by us to pay;

10.1.2 you do not provide us, within a reasonable time of our request, with the information necessary to provide the products, such as shipping information;

10.1.3 you do not allow us to deliver the products to you within a reasonable time.

10.2 You must pay compensation to us if you terminate the contract. If we terminate the contract in the situations set out in clause 10.1, we will refund you any money you have paid in advance for products we did not provide, but we may deduct or charge you reasonable compensation for the net costs we incur as a result of the termination contracts.

11. Price and payment

11.1 The price of the Product in US dollars (currency of payment) (which includes VAT) will be the price shown on the order pages when you placed your order. We take all reasonable steps to ensure that the price of the product reported to you is correct. However, please see clause 11.3 for what happens if we discover an error in the price of a product you order.

11.2 We will communicate changes in the VAT rate. If the VAT rate changes between the date of your order and the date the product is delivered, we will adjust the VAT rate you pay, unless you have paid the product in full before the VAT rate change takes effect.

11.3 What happens if we make a mistake on a price. There is always the possibility that, despite our best efforts, some items we sell may be incorrectly priced. We usually check prices before accepting your order, so if the correct price of a product on the date of your order is less than our stated price on the date of your order, we will charge the lower amount. If the correct price of the item on the order date is higher than the price you entered, we will contact you for your instructions before accepting your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably be recognized by you as incorrect pricing, we may terminate the contract, refund you any amounts you have paid, and require the return of any goods provided to you.

11.4 We accept payment by most major credit and debit cards such as American Express, Visa and MasterCard. We also accept PayPal. You must pay for the item before we ship it. If you would like to place an order via bank transfer, please contact us for more information. Please note that we do not accept checks.

11.5 What to do if you think an invoice is wrong. If you believe an invoice is incorrect, please contact us immediately and let us know. You will not have to pay interest until the dispute is resolved. Once the dispute is resolved, we will accrue interest to you on the amounts correctly billed, starting from the original payment date.

11.6 You are responsible for bank charges and changes in exchange rates. Prices quoted in any currency other than the currency of payment may be approximate at the prevailing exchange rate. In this case, the final price you will pay will be calculated according to the current exchange rate on the day the transaction is processed by your card issuer. Please note that we have no control over how much your card issuer may charge for such transactions.

12. Our liability for loss or damage suffered by you

12.1 We are liable to you for foreseeable loss and damage caused by us. If we do not comply with these terms, we will be liable for any loss or damage you suffer that is the foreseeable result of our breach of this contract or our failure to exercise reasonable care and skill, but we will not be liable for any loss or damage that is not foreseeable . Loss or damage is foreseeable if it is clear that it will occur, or if both we and you knew at the time of the contract that it might occur, for example if you discussed it with us during the sale process.

12.2 We do not exclude or limit in any way our liability to you if it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or deceptive misrepresentation; for violating your legal rights in relation to products, including the right to receive products that: match the description and information provided to you and any design or model you have seen or examined; satisfactory quality; suitable for any specific purpose known to us; and for defective products under the Consumer Protection Act 1987.

12.3 We are not liable for commercial losses. We only supply products for domestic and private use. If you use the products for commercial, business or resale purposes, we will not be liable to you for any loss of profits, loss of business, business interruption or loss of business opportunity.

13. How we may use your personal information

We will only use your personal information as set out in our www.choupette-kids.com.

14. Other important conditions

14.1 We may assign this agreement to another person. We may assign our rights and obligations under these terms to another organization. We will contact you to let you know if we plan to do so. If you are dissatisfied with the transfer, you can contact us to cancel the contract within 14 days after we inform you of this and we will refund you any payments you made in advance for products not delivered.

14.2 In order to transfer your rights to another person, you need our consent. You may transfer your rights or obligations under these terms to another person only if we agree to do so in writing.

14.3 No one else has any rights under this agreement (other than those to whom you transfer your guarantee). This contract is between you and us. No other person has the right to enforce any of its terms. Neither of us will need the consent of another person to terminate the contract or make any changes to these terms.

14.4 If a court finds a part of this agreement illegal, the rest will remain in force. Each of the clauses of these conditions operates separately. If any court or relevant authority decides that any of them is illegal, the remaining clauses will remain in full force and effect.

14.5 Even if we delay in performing this contract, we may still be able to perform it at a later date. If we do not immediately insist that you do something that you are required to do in accordance with these terms, or if we delay taking action against you due to your breach of this agreement, this does not mean that you should not do these things, and that won’t stop us from taking action against you at a later date. For example, if you miss a payment and we are not pursuing you but continue to provide products, we may still require you to make a payment at a later date.

14.6 Alternative Dispute Resolution. This is a process in which an independent body reviews the dispute and tries to resolve it without going to court. If you are dissatisfied with the way we have handled any complaint, you can file a dispute for online resolution on the Dispute Resolution Platform.